Troubleshooting the extension
Connection and run problems.
Most extension problems are pairing, entitlement, or the portal session. Work through the table, then the deeper checks.
| Symptom | What to check | Resolution |
|---|---|---|
| Popup says not connected | The extension is not paired | Reconnect from /extension/connect while signed in to Applivo |
| Subscription required | Your plan is not eligible or has lapsed | Renew or upgrade; see Subscription management |
| Nothing happens on Deploy | The extension is disabled or not installed | Enable it at chrome://extensions; in local development load the dev build |
| Items stop immediately | You may be signed out of Internshala, or a CAPTCHA appeared | Sign in or solve the challenge, then retry |
| Tab closed during a run | That item fails | Stop the run and start a new one; the next item gets a fresh tab |
| Pairing never completes | Website origin mismatch (production vs development build) | Match the build to the site you are using |
Extension connection diagnostics
public/docs/images/docs-extension-diagnostics.png
Deeper checks
- Confirm the extension is enabled and pinned at chrome://extensions.
- Open the popup and read its status; it names the missing step (connect, plan, or ready).
- Confirm you are signed in to Internshala in the same Chrome profile.
- Reload the extension and reconnect if the popup reports a lost connection.
What to include if you ask for help
The popup's status text, the run stage where it stopped, whether you were signed in to Internshala, and whether a CAPTCHA appeared. Never share your password, session cookies or the extension token.
If several runs fail the same way
That usually means the portal changed its page structure, your session is expired, or your plan lapsed. Check the portal in a normal tab first; if the form has changed, report it.